1-844-800-MDVR (6387)


What is the default MDVR local IP address?
The default local IP is
What is the default login user name and password for MDVR device?
The user name is 0 and the password is 88888888
Why there is no image on the monitor?
Firstly, please make sure the MDVR is power supplied and started. Secondly, check whether the LIVE is enabled in MDVR GUI SETUP –> CHANNEL –> LIVE. Thirdly, make sure the connection for video output to monitor is correct and the camera is connected tightly to device. Fourthly, please replace a new camera to try again.
What kind of the SD cards Streamax MDVR supports?
When the MDVR is recording, the SD must deal with very big data very fast. The common consuming SD card like Kingston or Sandisk is not recommended to be used. We suggest to use Streamax SD card, this SD card is the industrial level video card with SMI controller, specially designed for Streamax MDVR. It supports very wide range temperature from -30°C~70°C and wear leveling algorithm.
What kind of the hard disk Streamax MDVR supports?
The brand Hitachi, Samsung and Seagate is recommend and maximum capacity is 1TB. Further, MDVR can support both of the SATA hard disk and SSD.
Why MDVR can not detect the hard disk or SD card?
This problem usually is caused by the wrong hard disk/SD card installation or the defective hard disk/SD card or the hard disk caddy. Firstly, please make sure you install the hard disk/SD card correctly. Check whether the connection cable can work fine. Secondly, please change another hard disk/SD card to try again. Thirdly, for the hard disk recording MDVR, please change another hard disk caddy.
How to upgrade the firmware locally?
Please follow below steps: Step 1. Create a folder in the root directory of thumb drive and name it “dvrupgrade”, then copy the firmware file into this folder.

Step 2. Insert the thumb driver into MDVR (There is one USB port on the front of the MDVR device)

Step 3. Enter into MDVR GUISYSTEMUPGRADE, please choose FIREMWARE option, and then press OK to start to upgrade the firmware.

Note: The power for MDVR can not be cut off during the upgrading process as upgrading means that the MDVR system is refreshing the flash. If the power is cut off, the flash will be damaged and MDVR can not reboot up.


Why the firmware can not be upgrade by thumb driver?
In this situation, usually the MDVR system will display two phenomenon.
Phenomenon 1: The MDVR system can not recognize the thumb drive.
1) Maybe the USB port is damaged or the connection is not good. Please try to insert the thumb driver to MDVR again
2) Make sure that the thumb drive has only one partition, otherwise the MDVR system can not detect which partition the firmware is uploaded.
Phenomenon 2: The MDVR system shows there is not firmware upgrading file. This means that the thumb drive is recognized by MDVR, but probably the folder name “dvrupgrade” spelling is wrong, please double check the spelling.
How to check the OSD (On-screen Display) system Info?
Please press the “Enter” button on the MDVR IR remote control. Then you can check the following important information for MDVR system: GPS information, alarm information, registration information, network Information including local network, IP, server IP, WIFI and 3G signal, etc. 
Why the PTZ does not work?
Please follow the below steps:
Step 1. Check whether the RS48 cable connection is correct. The +polarity and –polarity must be connected correctly
RS485-A means RS485+, and RS485-B means RS485-
Step 2. Check the PTZ Parameter setting on the MDVR GUI
Step 3. Try to forward to the front or back different address for testing 
Why the image on the monitor is always flashing?
Usually this issue is caused by the wrong video system setting. The MDVR supports PAL and NTSC video systems, before you connect the camera with MDVR, please make sure that the camera system is same as MDVR video system setting. If the camera is PAL system, please choose PAL system for MDVR too. Please go to MDVR GUI –> SYSTEM –> OPTION for this setting. Likewise, if you connect Streamax CP3 with MDVR, please make sure the video system setting for MDVR and CP3 is the same.

How to setup the audio function on MDVR?
Please enter into the MDVR GUI –> SYSTEM –> CHANNEL SETTING, turn on the audio function on MDVR, MDVR will record and transmit the audio synchronously with the video.Note: This is the switch to enable the audio function, but only the frame rate is ≥7, the MDVR can record audio.


The MDVR is not in standby status after the ignition turns off.
1) Please check whether the ignition connection is correct or not?2) Check whether the MDVR ON/OFF mode is IGNITION (MDVR GUI –> SYSTEM –> OPTIONS)

3) Check whether the shutdown delay function is configured. (MDVR GUI –> SYSTEM –> OPTIONS)


Why the MDVR boot up again and again?
Usually the incorrect hard disk installation will cause this problem, please check the hard disk installation. And please try to remove the HDD and check it again.
Why the MDVR system shows that the hard disk/SD card is not formatted?
Condition 1: The SD card or hard disk is new. You have to format them in MDVR directly.Condition 2: The hard disk or SD card is damaged. Please change the new ones to try again.